Regardless of the industry you work in, communication is a key ingredient in ensuring that the office runs smoothly and that the business stays productive. Often, the miscommunication of what communication actually means can cause problems in the workplace, especially if employees prefer different methods of communication. Therefore it is vital that your company uses a variety of communication strategies in order to ensure that your business stays strong.
There are numerous ways in which you can communicate with other employees, so we’ve listed ten of them below:
1) Open Meetings
Open meetings are a great opportunity for everybody in a company to communicate about the same problems and issues. In this style of forum, the whole team can listen to what everyone else is saying and take the ideas on-board. This style of meeting is especially important if everybody is allowed to speak freely, regardless of their position or place within the company. This approach remains one of the best approaches to communicate effectively within a team.
After face-to-face meetings, it can often be difficult to remember what was said or what you spoke about. For this reason, emails can be seriously beneficial with helping ensure that there is a paper trail. Communication via email is quick, easy and can enable you to pass messages to members of the team without pulling them out of their workspaces.
3) One on One
Some employees may not feel comfortable talking in front of everybody, so you should make sure that you regularly talk to employees one on one, especially if you’re management. Some people also understand better when you take them aside, and so communication this way is very beneficial.
Training is a very vital element when it comes to communication, and the whole concept is to communicate to new employees about their roles. It is absolutely vital that training isn’t something that just happens once, and it should be something that is continuous. With continuous training, it gives employees the opportunity to communicate whenever there are problems that occur as well as giving them the chance for more support if they need it at any point.
5) Simple Words
The honest truth is that everybody has different levels of vocabulary in the workplace, and so by using difficult, specialised vocabulary, you may confuse other employees. Therefore, it is important to understand your audience – it’s always better to over simplify what you are saying that overcomplicate! Just remember that when ambiguous words are used, you can be misunderstood and/or waste precious time having to explain yourself.
It is vital that you remember that communication is a two-way street. When you are talking to people at work, make sure you give them your full attention so that you can fully listen to what they are saying. Partake in active listening – nod when appropriate and give positive affirmation to show you are communicating too.
It’s important to remember that not everybody listens and understands the same way. Some employees may prefer communication to come in the form of pictures, and others in the form of sounds. Using presentations and visual aids will help communicate with people who prefer to see images and read in order to process information.
It’s important to remember that although you are communicating with people at work, the people you’re speaking with are still human! Using friendly jokes helps pass along messages in a more relaxed way, and has been proven to be a really effective method of communicating. Bringing humour will also help break a tense environment, so it’s a really helpful tool to bring to your communication!
Feedback is also a fantastic method of communication, and it’s essential that you ask for it. Give room for feedback so that you take others opinions onboard. You can also ask for feedback to ensure that what you have said is understood.
10) Be Appreciative
Most importantly, you should remember to be appreciative. Appreciate the team you have around you and make sure you tell communicate this to them. It costs nothing and it’s a simple courtesy.
Using these methods will ensure that you increase communication in the workplace. Communication is important regardless of your job role, but is particularly important in Customer Service - check out this blog here.
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